Frequently Asked Questions

Where do your products ship from?

All items are shipped directly from our U.S.-based warehouse or authorized distributor. This allows us to get your order to you quickly and efficiently.

How long does shipping take?

Orders are typically processed within 1–3 business days. Shipping times vary depending on location, but most customers receive their items within 5–10 business days.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can use that number to monitor the delivery status right up until it arrives at your door.

Do you offer free shipping?

Yes, we offer free shipping on most products across the U.S. Some items may include a shipping fee depending on size or location, but those details will always be clearly stated at checkout.

What is your return policy?

We offer a 30-day return window on most items. Products must be returned in original condition with all accessories. If you need to start a return, just email us at support@surebettsgoods.com and we’ll walk you through the process.

Do you offer warranties?

Yes. All products come with manufacturer warranties, and we are authorized dealers of every brand we sell. Warranty lengths and terms vary by product, and full details are listed on the product pages.

What if I have a question before placing an order?

We’re happy to help. You can reach us any time at support@surebettsgoods.com with questions about products, shipping, or anything else you need.

Let me know if you'd like to add more product-specific FAQs (like about vSeeBox) or organize this into accordion format for your Shopify store.

Why Choose Sure Betts Goods

  • Fast and Free Shipping: Benefit from free shipping on select items. Reach out to us to find out which products qualify.
  • Authorized Dealers: Shop with the assurance that every product comes from a trusted brand.
  • Outstanding Customer Service: Our team is always ready to help, be it through chat, email, or a phone call.
  • Price Match Guarantee: Found the same product cheaper elsewhere? We'll match the price, ensuring you always get the best deal.
  • Stay Updated: Join our email newsletter for exclusive offers and sales updates.
  • Safe & Secure Shopping: With SSL 256-bit encryption and PCI DSS compliance, your purchases are always safe and secure.

Thank you for choosing Sure Betts Goods, where outdoor adventures begin